Lv918 Terms and Conditions – Complete User Guide

1Acceptance of Terms and Conditions

By accessing, registering for, or using the lv918 platform in any way — including via website, mobile app, or any other digital medium — you confirm that you have read, understood, and agree to fully comply with these Terms and Conditions.

These Terms and Conditions take effect from the date you first use the lv918 platform and will continue to apply for as long as your account remains active. Acceptance of these terms also covers any updates or amendments made by lv918 from time to time.

Lv918 reserves the right to modify, add, or amend these Terms and Conditions at any time without prior notice. However, for significant changes that affect members' rights, lv918 will endeavour to notify members via an in-platform notice or registered email. Continued use of the platform after any changes come into effect shall be deemed acceptance of the updated terms.

2Account Eligibility

To register and use the lv918 platform, you must meet all of the following eligibility requirements:

• Aged at least 18 years old on the date of registration.
• Not be located in any jurisdiction where participation in online gambling activities is prohibited.
• Not be declared bankrupt or currently undergoing bankruptcy proceedings.
• Have full legal capacity to enter into binding agreements.
• Register under your own name only — registration on behalf of another person is not permitted.

3Account Registration & KYC Verification

Each user is only permitted to hold one account lv918. Registering multiple accounts under the same individual — even using different names, phone numbers, or email addresses — constitutes a serious breach of these terms.

During registration, you are required to provide accurate, current, and complete information. This includes your full name as per your identification card, an active phone number, and a valid payment method registered in your own name.

The Know Your Customer (KYC) process is mandatory before your first withdrawal is processed. Documents required for KYC include:

• A clear copy of your Malaysian identification card (MyKad) — front and back.
• Proof of ownership of the payment method used for the deposit.
• A selfie holding your identification card, if requested by the verification team.

Lv918 reserves the right to request additional documents at any time if required for further verification purposes. Failure to provide the requested documents within the specified period may result in temporary suspension or account closure.

4Deposits & Payment Methods

Lv918 accepts deposits via a variety of safe and convenient local payment methods, including DuitNow, FPX (Financial Payment Services), Direct Bank Transfer, Touch 'n Go eWallet, GrabPay, and Boost. Deposits are typically processed instantly or within a few minutes depending on the selected method.

• The minimum deposit is RM 20 for most payment methods.
• All deposits must be made using a payment method registered in your own name.
• Lv918 does not accept deposits in the form of cash, cheques, or money orders.
• Any deposit suspected of involving illicit funds will be reported to the relevant authorities.
• Lv918 is not responsible for delays caused by third parties such as banks or e-wallet operators.

5Fund Withdrawal

Lv918 processes member fund withdrawals quickly and securely. All withdrawal requests are subject to the following conditions:

• The minimum withdrawal amount is RM 50 for most payment methods.
• KYC must be fully completed before the first withdrawal is approved.
• Withdrawals may only be made to a bank account or digital wallet registered in your own name.
• Lv918 does not process withdrawals to third-party accounts under any circumstances.
• The standard processing time is 15 minutes to 24 hours depending on your VIP membership tier and selected withdrawal method.
• Platinum and Diamond VIP Members enjoy express withdrawals in as little as 5 minutes.

Lv918 reserves the right to carry out additional security checks before approving large withdrawal amounts. This is to protect your interests and ensure the overall security of the platform. Such checks are typically completed within 24 hours.

6Bonuses, Promotions & Rollover Requirements

All bonuses and promotions offered by lv918 — including welcome bonuses, reload bonuses, cashback, free spins, and VIP rewards — are subject to rollover requirements and specific terms stated in each promotional offer.

• Bonuses may only be claimed by one account per individual, per household, or per device.
• Rollover requirements must be fully met before withdrawals of bonus-derived funds are permitted.
• Lv918 reserves the right to void any bonus suspected of being obtained through abuse or fraud.
• Users who register multiple accounts to obtain additional bonuses will forfeit all bonuses and risk permanent account closure.
• Some promotions have a limited validity period — please check the expiry date of each offer.
• Lv918 reserves the right to modify, suspend, or terminate any promotion at any time.

The exact rollover requirements for each promotion are stated on the relevant promotion page. If you are unsure about the terms of any offer, please contact the lv918 customer support team before claiming that bonus.

7General Game Rules

The lv918 platform offers a wide range of game categories including Slots, Live Casino, Fish Shooting, and Bingo. All games use a certified, independently audited Random Number Generator (RNG) to ensure the fairness and randomness of every game outcome.

• All game results are final and may not be disputed once a round is completed.
• The use of automated software, bots, or any tool that provides an unfair advantage is strictly prohibited.
• Any technical disruption during gameplay that affects the outcome will be resolved based on lv918 system records, which are considered the official record.
• Lv918 reserves the right to void any game rounds that occurred as a result of a technical error or system bug.
• Minimum and maximum betting limits are set individually for each game and are subject to change.

8Account Security & User Responsibilities

You are solely responsible for keeping your lv918 account login credentials secure, including your username, password, and two-factor authentication (2FA) code if enabled.

• Do not share your login credentials with anyone, including family members.
• Use a strong, unique password that is not used on any other platform.
• Enable two-factor authentication (2FA) for an extra layer of security.
• Log out of your account after each session, especially when using a shared device.
• Report any suspicious activity or unauthorized access to the lv918 support team immediately.

Lv918 is not liable for any losses resulting from a user's negligence in safeguarding their account information. However, if you suspect your account has been accessed without authorisation, contact the lv918 support team immediately for account freeze assistance.

9Account Suspension & Closure

Lv918 reserves the right to suspend or close any account without prior notice in the event of a breach of terms, including but not limited to:

• Multiple account registrations by the same individual.
• Providing false information during registration or the KYC process.
• Attempted fraud, use of bots, or manipulation of the game system.
• Use of unauthorised payment methods or those belonging to another person.
• Deliberate abuse of bonuses or promotions.
• Activity suspected of involving money laundering.

You may also close your lv918 account at any time by contacting our customer support team. Voluntary closures made for responsible gaming reasons will be processed within 24 hours.

10lv918 Liability Limits

Lv918 provides the platform on an "as is" basis without any implied or express warranties regarding uninterrupted availability or accuracy of information. To the extent permitted by applicable law:

• Lv918 is not liable for any losses arising from technical disruptions, server failures, or internet connectivity issues.
• Lv918 is not liable for any indirect, consequential, or punitive losses.
• Lv918's total liability to any user is limited to the amount deposited within the 30 days preceding the claim.

11Privacy Policy & Data Protection

The collection, use, and protection of your personal data by lv918 is governed by Privacy Policy which forms part of this agreement. By accepting these Terms and Conditions, you also agree to the terms of lv918's Privacy Policy.

Lv918 collects personal data solely for the purposes of platform operations, identity verification, transaction processing, and improving user experience. Your data will not be sold or shared with third parties for marketing purposes without your consent.

12Responsible Gaming

Lv918 is committed to responsible gaming practices. Our platform provides a range of tools to help you manage your gaming habits in a healthy way:

• Deposit Limit: Set daily, weekly, or monthly deposit limits through your account settings.
• Loss Limit: Set a maximum loss limit for a defined period.
• Account Break: Request a temporary break from the platform for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Apply for a long-term self-exclusion if you feel your gaming activity needs to stop entirely.

If you or someone you know needs help with a gambling problem, please visit the Responsible Gaming us or contact the lv918 support team for more information on available assistance resources.

13Applicable Law & Dispute Resolution

These Terms and Conditions are governed by the laws applicable to the operation of the lv918 platform. Any dispute arising from or in connection with these Terms and Conditions shall be resolved through the following process:

• Step 1: Contact the lv918 customer support team and submit your dispute in writing.
• Step 2: lv918 will investigate and respond within 5 business days.
• Step 3: If a dispute cannot be resolved, both parties agree to refer to final and binding arbitration.

All decisions made by the lv918 dispute resolution team based on available evidence and system records are final for cases involving game technical issues and financial transactions.

14Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, the lv918 team is available to assist you through our support channels, which operate 24/7:

• Live Chat: Available directly within the lv918 platform — the fastest way to get assistance.
• Support Email: [email protected] — response within 24 business hours.
• FAQ: Visit the FAQ us for answers to the most frequently asked questions.